tour of taranaki Cycle Event Terms and Conditions

1. Acceptance of Conditions
For the safety and wellbeing of all entrants, and of the event, all entrants must accept and comply with New Zealand Law and all Tour of Taranaki Event Terms and Conditions.
1.1 I acknowledge and accept, that participating in the Tour of Taranaki Cycle Event involves the risk of injury, illness and in extreme cases, loss of life. I accept all risks involved in taking part in this event
1.2 I acknowledge that all roads remain open for this event and that road rules apply at ALL times during the event.
1.3 I recognise that key hazards and risks of the event include, but are not limited to, vehicles, other riders, my bicycle, my own riding, pedestrians, spectators, road surface, track surfaces, weather, poor physical preparation, improper protective gear, hypothermia and heat stroke.
1.4 I accept that certain incidents or an emergency may take place in the lead up to or during the event, including, but not limited to, adverse weather, volcanic eruption, earthquake, flood, landslide, pandemic (eg Covid–19), major road accident etc.
1.5 In the event of an incident or emergency, I agree to follow the instructions of event staff. If I see an emergency, I will contact the Event Operations Centre. If I need assistance, but cannot get hold of Event Operations Centre, I will call NZ emergency services by dialing 111
1.6 I accept that it is my responsibility to contact the event organisers should any information on my entry form need to be updated e.g. emergency contact details.
1.7 I acknowledge that the bib and sticker set are for my use only and I will not pass these on to any other rider.
1.8 I acknowledge that photo ID will be required at event registration as proof of ID.

2. Legal Issues
2.1. If I am involved in an accident I will not seek to blame or make a claim against the organisers or assist anyone else in making a claim.
2.2. I will release the organisers, their officers, volunteers, employees, sponsors or any party associated with the event of any liability, financial or otherwise, for any direct or indirect loss, injury or death which might be sustained from any intended or actual participation in this event or its related activities.
2.3. Any legal action related to the event will be taken in New Zealand courts under New Zealand law.
2.4. By agreeing to these Terms and Conditions of entry you agree you are not excluded from personal liability of participants for collisions caused by yourself or another rider.

3. Withdrawal, Transfer, Category Change, Cancellation and Refund Policy
3.1. In the event of a change of route or dissatisfaction, the organisers are under no obligation to provide any refund, either in part or full.
3.2. If you need to withdraw from the event the refund policy is outlined on the website.
3.3 You can transfer your entry to another rider at no additional cost up until midnight 13th April 2023. After this time there will be a $30 administration charge.
3.4. You can change your event category up until midnight 13 April 2023 at no charge. Any changes after this time will incur an administration fee of $20. An additional cost will also apply if you are changing to an event category with a higher entry price.
3.5 If the event cannot take place for any reason, including but not limited to Force Majeure (eg. an act of god, adverse weather, volcanic eruption, earthquake, flood, landslide, pandemic (including Covid–19), a major road accident or the like, there will be no refunds either in part or full. In good faith however, we will do our utmost to return to entrants any unspent monies minus the event’s unrecoverable costs.

4. Safety
4.1. I agree to abide by the NZ Road code at all times. In particular, when on the road, I will stay to the left of the centre line and ride towards the far left side of the road. I understand that I do not have right of way over other traffic. When my slow speed impairs traffic I will as soon as practicable move as far left as possible to allow following traffic to pass.
4.2 I understand that briefings, signage, and course marshals are a service to me but are not a guarantee of safety
4.3. I will ride carefully and with due regard to the safety of other cyclists and other road users. I will ride single file where there are double lines, keep a safe distance between riders, move off the road before dismounting, and use clear hand signals. When walking the bike I will keep well off the road and walk in single file.
4.4 I accept that despite the best efforts of the organisers to make the event as safe as they can, the organisers cannot control every circumstance.
4.5 I will not use a personal music system whilst riding, e.g. iPod, or a radio communication device, including a cellular phone.
4.6. I agree to notify the organisers if withdrawing from the event for any reason either prior to or during the event.
4.7 I understand that towing is not allowed
4.8 I understand that no aero/tri bars are to be used in this event when riding in bunches.
4.9 I acknowledge that although the event has medical personnel and resources at various points along the course, there will be a delay in medical assistance reaching me. I agree to allow medical staff to treat me as they see fit.
4.10 Cut off times - Management reserves the right to remove riders from the course if it’s apparent they will not arrive at the course cut-off points or complete the event by 6pm, or it is deemed the safety of themselves or others could be compromised.

5. Disqualification from the Event
5.1. Any entrant who, in the opinion of the organisers, fails to comply with the event terms and conditions and is seen to be breaking the NZ road rules at any time may be disqualified from the event. Disqualification will result in the offender’s name being completely removed from the event results and prize draw and may result in a refusal by the event organisers, to accept entry to future Tour of Taranaki events. No refund will be granted.
5.2. The organiser reserves the right to refuse any person’s entry, or cancel any person’s entry, up to the day before the Tour of Taranaki event. In that event the person’s entry fee will be refunded.

6. Route Variation
6.1. The organisers of the Tour of Taranaki cycle reserve the right to vary the route of any of the event categories without notice, should any situation requiring such action arise.

7. Expected Behavior
7.1. Tour of Taranaki is a communal event, and as such it is expected that entrants will conduct themselves in a manner which reflects well upon themselves and the event. It is expected that entrants will show respect towards all event officials, other riders and road users.
7.2. Riders must be drug and alcohol free whilst taking part in this event. No athlete that is currently serving a ban for an anti-doping rule violation may enter this event.
7.3 There is to be no littering.

8. Signing on behalf of others
8.1 If you are completing this Entry on behalf of others e.g. team members, or on behalf of minors, then you must have them read these Terms and Conditions and obtain their permission (also in the case of a minor, their caregiver) to complete this entry on their behalf. By agreeing to the below Declaration and accepting these Terms and Conditions, you will be deemed to be also making it on behalf of those persons and with their authority and they will be bound by these Terms and Conditions as if they had personally agreed to the Declaration.
8.2 It is a requirement of the Tour of Taranaki that all participants U18 have received permission from their parent or caregiver to participate. The parent or caregiver must take full responsibility of their entry. This permission certifies that the entrant is capable of completing the entered event and is aware of all safety requirements and the terms and conditions outlined in this document.
8.3 These terms and conditions are binding on entrants’ relatives, personal representatives, heirs and successors.

9. Event Information
9.1. The event organisers publish a number of documents, which are available on the event website. The organisers will make every effort to ensure that each entrant receives all relevant information, but does not guarantee that each individual will receive all relevant information. It is each entrant’s responsibility to be informed and read all information made available.
9.2 Tour of Taranaki collects and stores entrants details including postal address, email address and phone number. Entrants agree that these may be used to contact them regarding the event.
9.3 All entrants give permission to Tour of Taranaki to use their name and images taken during the event, in the media and for marketing purposes.
9.4 All entrants understand and accept that their details will be added to the Tour of Taranaki event database and they will be contacted from time to time in regards to upcoming events and promotions, by us or our event partners.
9.5 All entrants understand and accept that their details may be used for Contact tracing. Tour of Taranaki will keep this information for as long as necessary or legally required to ensure compliance with the Government’s rules and health measures under COVID 19 security alerts. Tour of Taranaki will only share this information with the Ministry of Health, District Health Board or any other government agency including Police if necessary or legally required. Tour of Taranaki will only use this information for the purpose it was collected for, being compliance with the Government’s rules and health measures under COVID 19 security alerts. You can request access to your personal information and correction of it at any time.
9.6 A complimentary free alcoholic beverage may be available at the finish line for over 18’s. Entrants understand that no one under 18 will be served and they may be asked for ID
9.7 All entrants agree that their name, bib number, age group category and race results will be available to the public once they register.

10. Accompanying Vehicles
10.1. Accompanying and or support vehicles are not permitted on the course for any event category on the day of the Tour of Taranaki Cycle.

11. Preparation and Training
11.1. It is each entrant’s responsibility to ensure that they have adequately prepared themselves physically for their selected event. Entrants must note any medical conditions on their online registration and take any necessary medication with them. Entrants should seek medical advice if they have any health issues or doubts about their health.
11.2. It is the entrant’s responsibility to ensure that their bicycle, helmet and any other equipment used in the event are in road-worthy condition. Helmets must be worn at all times.

12. Event Care of Your Bicycle and Equipment
12.1. It is the responsibility of all entrants to arrange personal insurance to cover any potential damage, theft or loss of bikes and equipment while participating in the event.
12.2. The organisers of Tour of Taranaki will take all care in handling riders’ bikes and associated equipment. Any damage caused by event personnel must be reported to Event Headquarters for consideration on the day of the event.
12.3. The legal liability of Tour of Taranaki for any damage to riders’ bike and/or equipment (only whilst being transported) is the limit as per New Zealand Law under the Contract and Commercial Law Act 2017 (previously the Carriage of Goods Act), which is $2,000 per unit and any claims will be limited to this amount only.

13. Charges for parts supplied by event bike mechanics
13.1 Bike mechanics are located around the course to provide emergency repairs and service. The service supplied by the bike mechanic is free of charge, but entrants agree that any parts used will be invoiced to the entrant post event.

14. Electric Bikes.
14.1 Electric bikes are permitted as part of the event and will be timed separately from the non-assisted bikes. We will not supply charging stations around the course. Please make sure to select the correct category when completing your online entry. All e-bikes must be pedal assistance and be a maximum of 300 watts.

15. Prizes
15.1. To win a major prize, an entrant must be present at the event village at the time of the main prizegiving and fulfil the requirements as set out in the event literature.
15.2. All major prize winners must give proof of their identity and will be required to sign for the prize.
15.3. All prize values are estimated in NZD dollars and include Goods and Service Tax, (if applicable)

16. Terms of Merchandise Sales
16.1 By placing an order you are offering to purchase a product/s and/or service/s and will be subject to our terms and conditions. All orders are subject to availability and confirmation of the order price. Dispatch times may vary according to availability and subject to any delays resulting from postal delays or force majeure events for which we will not be responsible. In order to order merchandise with Tour of Taranaki you must be over 18 years of age and possess a valid credit or debit card. Where a contract is made between yourself and a third party the contract will be subject to their terms of sale. When placing an order you undertake that all details you provide to us are true and accurate, that you are an authorised user of the credit or debit card used to place your order and that there are sufficient funds to cover the cost of the goods.
16.2 Payment of Merchandise. Upon receiving your order, your credit or debit card will be charged for the full amount of the purchase.

17. Transferred Entries
17.1 These terms and conditions apply to any registration or entry that may have been transferred from a previous year.

DECLARATION I accept and agree to abide by all the above event terms and conditions (also available from our website or by request from us). I have read and understand the safety information regarding this event and understand that I participate in this event at my own risk. I hereby attest and verify that I am physically fit and have sufficiently trained for and reviewed the course descriptions of the event I have chosen to enter. I understand that NZ road rules apply at all times and that no roads are closed for this event. I indemnify Tour of Taranaki from any obligation or claims related to the event whether or not it is specifically noted within the events Terms and Conditions.

For participants that purchased the additional Refundable Registration. We will refund 100% when:

You cannot Attend your Booking due to any of the reasons below and have provided the evidence requested below. Please also read the General Conditions of Refund.

  • Illness / Injury (including Covid-19)
  • Pre-existing Medical Condition
  • Pregnancy Complication
  • Death of Immediate Family
  • Public Transport Failure
  • Flight disruption
  • Mechanical Breakdown
  • Adverse Weather
  • Home Emergency
  • Theft of Documents
  • Jury Service
  • Court Summons
  • Armed Forces & Emergency Services Recall
  • Relocated for Work
  • Changes to Examination Dates


We may consider other Emergency Circumstances at our discretion.

General Conditions of Refund

  • Any reason for refund must not be foreseeable at the time You made the Booking.
  • We do not refund if You made Your Booking by mistake, or it is no longer wanted or needed.
  • You must make all arrangements to Attend the Booking, including arranging any necessary travel or documents, and allowing suitable travel time.
  • You will be asked to provide supporting evidence at Your own expense, and a copy of the Booking Confirmation.
  • Your refund will be provided directly to the card that the purchase was made on. Please ensure the details remain up to date.


We will refund where You are unable to Attend Your Booking because of one of the following reasons associated with Covid-19:

  1. You become infected with Covid-19 within the 7 days immediately prior to Attending Your Booking; supported either by evidence of a positive PCR test result.
  2. Someone within your Immediate Household, becomes infected with Covid-19,  supported by evidence of positive PCR test.
  3. The hospitalization, or death, of Your Immediate Family Member due to Covid-19, within the 30 days immediately prior to Attending Your Booking; supported by a medical / death certificate.
  4. A significant change in Your pre-existing medical condition in the 7 days immediately prior to Attending Your Booking results in a Doctor recommending you do not Attend due to the risk of exposure to Covid-19.

We don’t refund where You are worried about catching Covid-19 or where Your travel plans are affected by Covid-19 restrictions.

Requesting a Refund

To apply for a Refund simply email us at

Illness / Injury   means an Illness or accidental Injury to a person in the Booking or an Immediate Relative.
What we do not refund Where you cannot provide evidence that the person affected is within the Group due to Attend the Booking.Telephone or online consultations.

Where You have not been physically examined by a Doctor prior to the date of the Booking.

Conditions that are unpredictable and the event is more than two months in the future.

Evidence required Doctor’s note or Medical Certificate confirming:

  • The details of the illness or injury,
  • The date it first occurred,
  • That it prevents the person from Attending.
  • Proof of relationship.


Pre-existing Medical Condition means a physical or mental health condition that You already had when You made the Booking that would not normally prevent You Attending.
What we do not refund Where guidelines for Your pre-existing medical condition would normally prevent You from Attending the Booking.Telephone or online consultations.

Conditions that are unpredictable and the event is more than two months in the future.

Evidence required Doctor’s note or Medical Certificate confirming:

  • Details of the illness,
  • The date it changed,
  • That it prevents the person from Attending.


Pregnancy Complication means a complication of pregnancy You were unaware of when Booking and which means You cannot Attend the Booking.
What we do not refund Normal Pregnancy.
Evidence required Doctor’s note or Medical Certificate confirming:

  • Details of the complication,
  • The date it occurred,
  • That it prevents the person from Attending.


Death means Your death any time prior to the Booking or the death of an Immediate Family member or any person(s) in the Group due to Attend the event, up to 35 days prior to the date of the Booked event.
What we do not refund Where you cannot provide evidence that the person was within Your Immediate Family or in the Group due to Attend the Booking.
Evidence required A death certificate.Proof of relationship.


Public Transport Failure means unexpected disruption or failure of the public bus, train, tram or ferry network which is not foreseeable before the date of the Booking.
What we do not refund  If there is a financial failure of any Transport provider.Heavy traffic or road closures.
Evidence required Confirmation of failure or disruption of the public transport. (This can normally be obtained from the transport company’s website).


Flight disruption means cancellation or significant delay of flight(s) which You were unaware of before the date of the Booking, that prevents You from Attending Your Booking.
What we do not refund If Your flight is Your Booking and it is cancelled or postponed, your refund will not be paid through this service, contact Customer Services.If You were aware of the disruption prior to the date of the Booking and did not make reasonable suitable alternative travel arrangements.

If there is a financial failure of any Transport provider.

If the purpose or reason for which You booked Your flight in order to Attend has altered or been cancelled.

Evidence required A copy of Your airline ticket and notice of cancellation or disruption from the airline.


Mechanical Breakdown means in the 24 hours prior to the Booking, the mechanical breakdown, accident, fire or theft of a vehicle taking You to the Booking.
What we do not refund If You did not leave sufficient time to travel to the Booking.If You did not make reasonable alternative arrangements to Attend the Booking.

Any vehicle You plan to use during the Booking.

Evidence required Breakdown – A copy of the call out note from a national breakdown recovery service.An incident number or report from the Police or relevant traffic authority.


Adverse Weather means weather where a Government Agency has issued warnings not to travel which mean You cannot Attend.
What we do not refund Adverse weather with no Government Agency warnings not to travel.
Evidence required A copy of the travel warning from the Government Agency.Confirmation of relevant route closures.


Home Emergency means a Burglary, Fire, Malicious Damage or Flood at Your main private residence within 48 hours immediately before the Booking.
What we do not refund Any Home Emergency for which You cannot provide Evidence as below.
Evidence required Burglary, Flood, Malicious Damage – A Police reference number or evidence from the submission of a claim to Your home insurance company.Fire – A report from the fire service and/or police.


Theft of Document(s) means the theft of a document necessary for the Booking, which cannot be replaced in time for the Booking.
What we do not refund If the documents can be replaced in advance of the Booking or on the day.Lost documents.
Evidence required
  • A police report confirming details of the theft.
  • Proof that the passport has been reported to and cancelled by your Government Agency.
  • Confirmation that the document cannot be replaced in time for the Booking.


Relocated for Work means a requirement to move address imposed on You by Your current employer, unknown to You at the date of Booking. The move may be temporary or permanent and must be to a location that makes the travel requirement to Your Booking unreasonable.
What we do not refund Attendance at business meetings and business travel.Any temporary relocation for work must be for a period of at least 3 months.

Voluntary relocation or where you are changing employer for a new role.

Where You are the business owner or registered Director, or a member of Your family is.

Evidence required A letter from Your current employer confirming the relocation details.Evidence of living at the new address.


Armed Forces & Emergency Services Recall means You as a member of the Armed ForcesReserve Armed Forces or Emergency Services are recalled to work on the date of the Booking or are posted overseas and cannot Attend the Booking.
What we do not refund You were aware of or had scheduled work on the date of the Booking, prior to making the Booking.You made an unsuccessful request for annual leave for the date of the Booking.
Evidence required  A note from Your Commanding Officer or Line Manager to confirm being called into work or duty and that this was not Your original schedule.


Jury Service means a summons for You to Attend Jury Service over the date of the Booking of which You were unaware at the time of making the Booking.
What we do not refund Any Jury Service for which You cannot provide Evidence as below.
Evidence required A copy of the letter requiring Jury Service.


Court Summons means You are summoned to appear as a witness in court proceedings on the day of the Booking of which You were unaware of the time of making the Booking.
What we do not refund Any Court Summons in which You are not there as a witness, including civil and criminal cases where you are involved in the case yourself as the plaintiff or defendant.
Evidence required A copy of the Court Summons.


Changes to Examination Dates means the unforeseen change of the date of an examination that You are already registered to the day(s) of the Booking.
What we do not refund If You failed the examination previously and had to re-sit.Where the examination is being provided by a commercial business (not by an educational board).
Evidence required A copy of a notice from the examination body, school, college, or university confirming the change of date.


Emergency Circumstances means an unforeseen circumstance completely outside Your control and of no fault of Yours. The decision to refund is entirely at the discretion of our Customer Experience Team. We will consider these circumstances and have no obligation whatsoever to provide a refund.
What we do not refund Anything which our Customer Experience Team considers is not intended to be included in this list of valid reasons for a refund.Any change to your work schedule (other than the specific situations listed under Work Relocation or Emergency Services Recall sections of these terms).
Evidence required Any evidence requested by our Customer Experience Team to verify the emergency circumstances.


Specific reasons where refunds will not be provided:

We do not refund for non-Attendance of a Booking directly or indirectly associated with:

  • actual or perceived: wildfires, volcano eruption, tsunami, earthquake; war, hostilities, terrorism, civil commotion; strikes and industrial action; imprisonment, repatriation, deportation; poisonous biological materials, radioactivity; Cyber Incident or Cyber Act; state property seizure;
  • naturalization, visa, in-vitro fertilisation, or other appointments;
  • failing to comply with any law;
  • any Booking emanating from Cuba, Iran, North Korea, Sudan or Syria;
  • where exposed to any sanction, prohibition or restriction under United Nations resolutions or the trade or economic sanctions, laws or regulations of the European Union, United Kingdom or United States of America.
  • if it exceeds 18 months from the date originally booked to the conclusion of the transacted event.



The following words or phrases have the meaning shown below wherever they appear in bold in this document.
We/Us/Our – We are the Booking agent with whom You made the Booking.
You/Your/Yourself – A person who has made a Booking alone or as part of a group with Us.
Provider – the company or organisation that is responsible for the running of the booking
Armed Forces – Naval Service, Marines, Army or Air Force.
Attend – participate in, take part in, use, or be present at.
Booking – The pre-planned and pre-booked service(s)/event(s)/flight(s)/ticket(s) transacted with Us by You.
Communicable Disease – means any disease capable of being transmitted from an infected person or species to a susceptible host, either directly or indirectly, that has caused quarantines or restriction of movement of people.
Doctor – A qualified medical practitioner registered and licensed with a recognised professional body. A doctor cannot be You or a member of Your family.
Emergency Services – Police, Fire and Rescue Service or other Emergency Services. 
Immediate family – Your husband, wife, partner, civil partner, parent, child, brother, sister, grandmother or grandfather, or stepfamily.
Immediate household – persons living together at the same permanent address.
Paying Party – Any organisation or body who has a legal liability to pay compensation for the failure of the service, against whom You have a right of refund.



These reasons for refund are considered on an entirely discretionary basis and are not to be taken as a guarantee of refund.

This is not an insurance policy. A Refundable Booking is an optional extension to Our standard Terms & Conditions of sale and trade, and it provides a refund for certain defined circumstances outlined in this document.